FAQ's
Sipping
Do you offer international shipping?
Yes, we offer international shipping. Please check our shipping policy for details on regions where we offer free shipping.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What is your return policy?
We offer a 30-day return policy. Products must be returned in their original condition and packaging. Please read our return & refund policy for more information.
Do I need to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. Please contact our customer service for assistance.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service at support@shopnomadix.com with your order number and reason for return. We will guide you through the process..
Orders
Below are some of are common questions about orders
How do I place an order?
to place an order, add your chosen items to your cart and proceed to checkout. Enter your shipping and payment details as prompted to complete your purchase.
Can I cancel or modify my order?
Yes, orders can be modified or canceled within 24 hours of placing them. If you need to make any changes, please contact our customer service team immediately.
How can I track my order?
After your order has shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.
What should I do if I receive a damaged or incorrect item?
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact our customer service within 7 days of receiving your order. Provide your order number and photos of the issue, and we’ll help arrange a replacement or refund.
Product
Common asked questions about our product
What types of espresso can Nomadix make?
Nomadix supports double espresso, single espresso, and Nespresso Original capsules, providing a barista-quality coffee experience.
How does the self-heating function work?
The self-heating system heats 50ml of cold water to the ideal brewing temperature in just under 180 seconds. This ensures perfect espresso without the need for an external kettle.
What is the pressure range for brewing?
Dynamically adjusts the pressure to 9-12 bars for ground coffee and up to 20 bars for Nespresso capsules, ensuring optimal extraction for each type.
Does Nomadix come with a warranty?
Yes, Nomadix comes with a 1-year warranty for any quality-related issues. Please keep your proof of purchase and contact our customer service for warranty claims.
What materials are used in Nomadix construction?
Nomadix is made from Stainless steel and food-grade ABS insuring durability and safety.